Privacy policy

We at www.evergro.in (“Website’) value the trust you place in us. This Website is completely owned and controlled by Veena Nair m/s Evergro (“We”, “Us”, “Our”, including affiliates).

With this Privacy Policy we explain how we collect, store, process, use and disseminate the data collected by us, while you use the Website. This Policy is applicable to all the users including clients and counsellors alike (“You”, “Your”, “User”).

By means of this Privacy Policy, we commit to protect your personal and sensitive information shared by you while using this Website or availing the services provided therein. This Policy along with the Terms and Conditions, Disclaimer and Cancellation Policies governs your usage of this Website and its services. We request you to kindly go through all the policies before you avail our services.

By continuing to use this Website, you confirm our use of the data provided by you and collected by us. You are hereby bound by the terms of this Privacy Policy. Further, by consenting you also agree that you are over the age of 18 (eighteen) years. In case you are below the age of 18 (eighteen) years, it is deemed by us that you have taken parental consent before using the site. Your consent shall deem to mean your parents/guardians consent.

If any of these terms are not in accordance with the laws of your Country, kindly refrain from using this Website.

1. Scope

The scope of this privacy policy comprises of the following:

· The type of information we collect;

· Use of collected information;

· How we store, process, disseminate and use such information;

· Security measures taken to protect the information.

2. Information we collect

2.1 Personal Information:

We collect your communications information like your name, residence/address, location, organization name, email ID, telephone number, and other information (“personal information”). The information is collected when you get in touch with us by filling our “contact us” or “register with us” page, as applicable, and make disclosure of your personal information or any other information to the counsellors (like location) through the call/chat option, or otherwise make use of our Website services in any manner;

We may also collect information like customer feedbacks and comments that you may post on the Website. Such information is likely to be disclosed or mentioned on any article/blog for reference of other Users and shall be accessible to people at large. For such information which is in public domain, Users are advised to exercise their discretion before disclosing such information as it is susceptible to misuse.

2.2 Cookies and Device Information:

We may use technologies like cookies, pixels, and local storage to ensure you have a very efficient experience on our website and to provide you with services that are easy to use. Cookies are pieces of data in the form of small text files, which are stored on your devices when websites are loaded on a browser. Cookies help us identify your browser and device.

We may collect and store information like the type of browser you use (Internet Explorer, Firefox, Opera, Google Chrome etc.); the operating system of your system or device; and the website you last visited. Cookies also helps us collect and store information and data like the duration of your stay on the website, the date and time of access of the website etc.

You can erase or choose to block these cookies from your device. You can configure your device's browser to alert you when we attempt to send you a cookie, with an option to accept or refuse the Cookie. If you turn cookies off, you may be prevented from using certain features of our website.

2.3 Sensitive Information about transactions on our page:

When you make purchases of any Services offered to you on our Website, we collect and store information about the transactions or the purchases so made, to the extent such collection and storage is necessary for the smooth functioning of our business activity and to provide user experience. For instance, we may collect and store your name, contact information, shipping and billing address. At no point do we collect or store your bank details, credit or debit card details, online banking details or any other sensitive personal information and data. However, such sensitive personal information and data may be collected and/or stored by a third-party payment gateway. These gateways are managed by leading Banks who use the 3D secure password service, created by you, to provide an additional layer of security to online transactions.

At no time shall we be liable or held liable for the manner in which such third-parties collect, store, use and process your sensitive personal information and data and we shall not be liable or held liable for any monetary or incidental damages arising out of or on account of usage of sensitive personal information and data by such third parties.

3. Use of collected information

3.1 To improve and personalize our services

We use information and data to offer you our assistance and services, and work to continuously keep up the services. We also work towards providing you personalized services that are unique and relevant to you, upgrade services to ensure your profitability, give perceptions and proposals that are important to you. We further use your connections, preferences, interests, and activities based on the data we collect and determine how you use and interact with our services. Your information also helps us in connecting you with the most suitable counsellor for you.

3.2 Research and development

We use the data and information we have to improve our services and to provide you with better experience by conducting surveys and research, testing and troubleshooting new services.

3.3 Provide Customer Support and Communication

We use the data and information we have to send you marketing communications, to tell you about our services and policies, to resolve technical issues, if any, that you may encounter, to provide you with assistance whenever required, and to repair and improve services whenever need be.

3.4 Safety, Integrity, and Security

We use data and information to verify businesses and activities, to monitor and prevent fraudulent or suspicious activities, to detect and prevent spam and other bad experiences, maintain the integrity of our services, and promote safety and security of the data we possess.

3.5 Confidentiality

We intend to protect and handle your personal information in the best manner possible. All information provided by the Users shall only be used as provided in this Privacy Policy. The Confidential information of the Users will not be shared with other Websites, its employees, agents or any third-party other than in accordance with this Agreement.

4. Sharing information with Third-Parties

We may disclose the information we collect, store and use to Third-Parties for the following reasons:

4.1 To provide you with better services and experiences;

4.2 To enforce our Terms and Conditions;

4.3 To facilitate our marketing and online advertising activities;

4.4 To prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services;

4.5 If there is a reason to believe that there is significant/imminent threat or risk to customer’s health, safety, or life or that of any other person;

4.6 Where the information is required to be shared in accordance with the law, inclusive of any investigations, court summons, or any judicial proceedings;

4.7 To protect and defend the rights and property of the Website;

4.8 If you are a buyer, to fulfil your requirements by communicating with suppliers;

4.9 If you are a supplier, to facilitate your supplies by identifying potential buyers. We do not disclose your information and data to Third Parties for their marketing or advertising purposes without your explicit consent.

5. Security Measures

5.1 To protect your information from any unauthorised access or disclosure, we follow the industry standard techniques, and further also take extreme measures in accordance with the international standards of data protection;

5.2 Whenever you access our website, we offer you a secure server. Further, we keep our portals and systems up to date with the industry requirements with timely updates of our system. We refrain from sharing your information to any third parties except for our legitimate business needs. To avoid virus dissemination or hacking into our systems, we have adopted proper and trustworthy anti-virus software;

5.3 However, the Internet is not a completely secure place, and hence, there will always remain certain inherent risks regarding the use of our platform. Even with all these measures we cannot guarantee that your information will be completely secure due to the implications of data transmission over the internet. Any data transmission is done at your own risk. Once we receive your information, we follow strict procedures as mentioned above to try and prevent unauthorised access.

6. Storage of your information

The data we collect from you is transferred and stored in our secure cloud storage database. During and after such transmission, we take all reasonably possible steps and precautions to ensure the safe transmission and storage of your information. Each and every piece of information held by us is treated securely and in accordance with this Privacy Policy.

7. Disclaimer

The Website may contain external links which may direct you to another Website/Application. We shall not be responsible for the protection and privacy of any information that you provide to these external Websites/Applications and this Policy doesn’t extend to such external Websites. Your use of external Website shall be subject to the Privacy Policy of that Website/Application;

We further state that neither this Website or its services are a suicide helpline. In case you require assistance on any such matters, we request you to take help from the resources made available on the Website;

We further also claim that in case any lawful governmental authority under the valid and applicable laws, ask us to reveal any information shared by you to us or the counsellor during the session, we shall follow the due process and state all information to that extent. We request you to note that this action by us, shall not amount to a breach of confidentiality;

Certain information about the User is made/may be made available to our users/partners/affiliates/contractors/service providers (“associated entities”) to be able to provide you with seamless services. We disclose only such data as may be required for these associated entities to provide you with appropriate services and at no point shall we disclose more information than is required. We shall not assume any liability or responsibility in case of any disclosure of your personal information due to errors in transmission, unauthorized third-party access, or other causes beyond our control.

8. Grievance Officer

In accordance with the applicable law, the name and contact details of the Grievance Officer are provided below:

Grievance Officer Name: Veena Nair

Email id: veena.nair@evergro.in

9. Modification in the Policy

We reserve the right to modify the Privacy Policy at any time. You are deemed to accept the minor changes herein that are a requisite of applicable laws. In an event that there are major changes to the policy – we shall inform you through notification. If you continue using the website after receiving such information, you shall be deemed to accept the modified version of the Policy.

10. Rights of the User

We ensure to provide you certain rights, as mentioned below:

10.1 to get a copy of the information we have stored in our database;

10.2 to request correction or deletion of any of your information held by us;

10.3 to restrict the use of your personal information to a certain extent;

10.4 to object further processing of your data held by us;

10.5 to withdraw your consent of sharing your information; and

10.6 to request deletion of the information stored within our database.

You can exercise any of the above –mentioned rights by reaching out to us at veena.nair@evergro.in.

11. Duration of Data Storage

We only process and store your personal data as long as it is required by us to meet with our contractual and legal obligations. Once our requirements are fulfilled, we delete all the data stored by us at regular intervals. Meanwhile, as per clause 10, you can also request deletion of your information.

Veena Nair m/s Evergro

Plot no. 60, Kalpatru Colony,

Cantonment, Kamptee,

Nagpur, Maharashtra - 441002

Date of last revision: 22, November 2022.